Embark on this journey with us and experience our world on board.
Who we are:
Ahoy, global community! With 17.000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
Tour Expert:
Your life on board:
As a Tour Expert, you’ll be the driving force behind achieving revenue targets and ensuring guest satisfaction. You’ll propose enticing tour packages during the cruise and assisting guests on local excursions, all while adhering to the company’s safety standards. Your expertise will help create unforgettable experiences for our guests!
Demonstrate your passion:
- You’ll establish, develop, and maintain strong relationships with guests both on board and during tours, driving new business by selling package tours in line with budgeted targets.
- You’ll identify and suggest new opportunities to maximize revenues in the tour area, always looking for innovative ways to enhance the guest experience.
- You’ll oversee the organization of excursions and transfers, from start to finish, including back-office activities and preparation of all support materials (tickets, stickers, maps), following the Tour Manager’s guidelines.
- You’ll report to the Tour Manager about guests’ needs, interests, and opportunities for new products and services, ensuring we meet guest needs and boost company revenues.
- You’ll actively listen to guest complaints regarding sales and excursions, informing the Tour Manager to find the best solution or ensuring other departments are promptly notified.
- You’ll occasionally provide language translations during excursions, ensuring Guests receive excellent language services throughout their tours.
- You’ll keep a close eye on guest activities during excursions, ensuring they comply with service standards and safety procedures.
- You’ll provide immediate support to any injured guests on tours, ensuring they receive the necessary care in line with company procedures and guidelines.
- You’ll actively contribute to a work environment that promotes a strong safety culture, dynamically following and supporting all safety policies and procedures.
- You have a Secondary school diploma in Tourism or Languages (bachelor’s degree is highly appreciated)
- You have a proven track in Sales (experience as a Tour Operator represents a plus)
- You master English and Italian language
- You speak fluently a language among German and French
- You have a good command in a fourth language among Spanish, Portuguese, Chinese
- You are proficient in MS Office package
- You are problem-solving and team-work oriented
Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.
Diversity and Inclusion:
Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of diverse backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs.
Take your career to the next level. Bring your ambitions to life.
Join us and discover our ocean of possibilities!
Contract type: Collective Bargaining Agreement (CCL) signed in 2020 and updated in 2023, fixed-term, full-time
Estimated time to cover the position: 2 months
Time required to submit the application: 3 minutes
Please attach your CV in English or Italian, in PDF or Word format More info? Click here Welcome to Costa Crociere Career - Costa Crociere Careers.