Your role
What you'll be doing
Corpay^ is currently looking to hire a Business Support Specialist within the Customer Service division. This position falls under the Cross Border line of business based in Rome, Italy.
This is a full-time permanent role, working on a hybrid basis (3 days in the office and 2 days working from home). Working hours are Monday to Friday 8.30am to 5.30pm
The role
To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first-class service to both internal and external customers.
Key Accountabilities
Investigations on returned wire and ask recall of payments: Once BS is informed from Ops that a payment was returned, we update immediately, the clients and their AE about this query. Also following the clients’ requests and instructions, we place a recall when the payment is wrong.
Wire waits: Following OPS request contact AEs or client to provide full missing info to release payments
Creating different transactions reports, providing Swift copies, providing a constant, proactive and strong support to AE’s and clients.
Vostro reconciliation: When the clients asked information about their Vostro, maybe for a mismatch or any doubts, BS helps them to create a list, and a report to clarify with them the balance
Claim incoming amounts and match payments to release
Online support for our online platform, providing a constant, proactive, and strong support to clients.
Checking with operation: Following clients/AEs requests, checking Incoming payments and our bank account with operations department
Invoicing requests from Compliance: Managing directly with the clients all invoices’ requests from Compliance.
Drawdown and, on request of clients or AEs, BS drawdown manually the forwards, creating for them the transaction requested.
What we’re looking for
A good listener, who can work with stakeholder in other functions to achieve objective.
Ability to keep composure under pressure.
Eager to learn and accept a challenge.
Understanding of FX Markets and Derivative products is preferred but not mandatory.
Previous experience in similar field would be advantage.
Proficient with MS Office, especially Excel.
Must be Fluent in English.
Additional language skills would be an advantage (Spanish or French).
What we offer:
Competitive package with high potential for growth and career development.
The opportunity to join a dynamic and international department, working for an S&P 500 company leader in its industry.
#LI-Hybrid
#LI-SI1
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
