Our Purpose
Bringing quality, safety and sustainability to life
Join our global network and help shape a safer, more sustainable world!
About us
Intertek is a leading Total Quality Assurance provider serving industries worldwide. Through our global network, we deliver innovative and tailored Assurance, Testing, Inspection, and Certification (ATIC) solutions that support our customers’ operations and supply chains.
What's waiting for you:
This is your chance to join a successful, passionate team making a real impact.
As a Client Manager in our Plumbing Product Certification Program, you will be the main contact for our clients—managing service delivery, ensuring compliance, and driving customer satisfaction. You’ll work with the WaterMark and StandardsMark certification schemes, overseeing everything from product evaluations to audit coordination, while engaging with industry stakeholders both locally and globally. Manage and coordinate client accounts in the Plumbing Product Certification Program, ensuring efficient, professional, and responsive service.
What You’ll Do
- Manage and coordinate client accounts in the Plumbing Product Certification Program, delivering efficient, responsive service.
- Develop test plans, evaluate products against Australian and international standards, and keep client data up to date in systems like Salesforce and the Product Database.
- Conduct and review product certification audits, inspections, and quality plan assessments in line with ISO 17065 and compliance programs.
- Oversee non-conformances, product recalls, and ongoing compliance monitoring.
- Collaborate with auditors, technical teams, and business development to optimize client service and identify growth opportunities.
- Review technical documentation, test reports, and advertising for compliance with scheme rules.
- Liaise with laboratories, regulators, and industry bodies to ensure testing and accreditation standards are met.
- Maintain and update technical schedules, procedures, and manuals to reflect current requirements.
- Stay ahead of industry, legislative, and quality assurance developments, sharing expertise internally.
- Promote Intertek SAI Global’s certification services to existing and potential clients.
Requirements
Are you the one?
- Degree in engineering, science, or related field.
- Experience in product quality management, manufacturing, or testing—ideally in plumbing products.
- Strong project management skills and ability to work independently.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Word and Excel.
- Team player with the ability to work unsupervised.
- Strong customer service focus and high service standards.
- Solid understanding of standards, technical specifications, and quality systems development.
- Valid driver’s license.
- Preferred: experience in product certification or manufacturing audits, knowledge of relevant legislation, Lead Auditor ISO9001 qualification.
Benefits
Are we employer of choice?
At Intertek, you’ll be part of a global network of experts in a company built on innovation, integrity, and quality. You’ll work with industry-leading clients, influence real-world outcomes, and grow your career in an internationally respected organisation.
Check us out! https://www.youtube.com/watch?v=sLn7SwmQZHI&feature=youtu.be
