Videndum plc is an international group principally serving customers in the "image capture and content creation" market. Videndum designs, manufactures and distributes premium branded and technically advanced products and solutions for broadcasters, film and video production companies, independent content creators, vloggers/influencers, enterprises, governments and professional musicians.
Our people are key to Videndum plc’s future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.
Job Summary
We are looking for a dedicated Customer Service Representative to support our customers in the DACH region (Germany and Austria). The ideal candidate speaks fluent German and English. He/she will be the primary contact for customer inquiries, ensuring a high standard of service and support.
Key Responsibilities:
- Deliver exceptional customer service to German-speaking customers (both written and spoken).
- Respond to inquiries regarding products, services, orders, shipping, billing, and returns.
- Resolve issues efficiently and professionally, ensuring customer satisfaction.
- Collaborate with internal teams (Sales, Logistics, Planning, Technical Support, Accounts Receivables) to provide solutions.
- Adapt communication style based on cultural and regional differences in the DACH market.
- Stay informed about product updates, company procedures, and industry practices.
- Manage online B2C requests from German speaking countries
Requirements:
- Fluent German and English speaker (B2 level or higher), with excellent written and verbal skills.
- Previous experience in a customer service or support role (1+ years preferred).
- Familiarity with the DACH market and cultural expectations.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to multitask and handle high volumes of inquiries efficiently.
- Team player with the ability to work independently as required
Please note that this job description is not an exhaustive list of the duties that you may be required to perform, and the company reserves the right to make amendments to the job description at any time, which may include adding or removing items from the list of duties outlined above.
Videndum Mindset:
Our commitment is founded on a set of core values that form the Videndum Mindset:
- Exceptional Product Performance
- Customer Focus
- Leading a Fast Changing Market
- Global Capability
- Transparency, Integrity and Respect
- Environmental Consciousness
Health and Safety is at the forefront of everything we do at Videndum:
All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.
Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.
