Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.
What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.
Purpose of Position: We are looking for a Customer Service Coordinator for Cesarin for supporting the process management with the aim of ensuring a more efficient and balanced distribution of activities, as well as promoting improvement actions in coordination with the various company departments.
Description of Main Activities/Responsibilities:
- Manage the organisation of flows based on customer and market needs and redistribute workloads based on the complexity of geographical areas in EMEA and Italy
- Define operational strategies to ensure customer satisfaction
- Manage the personnel side of the function, assessing any training needs to ensure an adequate level of customer service
- Update and/or implement internal policies to optimise processes
- Analyse and maintain/improve existing processes
- Manage communication flows and coordinate activities within the function, promoting collaboration with various company functions (e.g. sales, operations, R&D and quality)
- Assess the need to implement new integrated operating systems aimed at better process control and improved customer service
- Integrate and facilitate the exchange of information with IRCA to ensure an adequate level of service
- Direct and operational management of certain strategic EMEA countries (France and Germany)
- Knowledge of UE and EXTRA UE invoicing rules
Requisitions:
- Education: Bachelor's degree in Economics, or a related field
- Professional skills: Order management, Knowledge of KPIs, Front office customer service, Back-office customer service, Customer invoicing and credit notes
- Experience: 4/5 years of experience in the role, preferably in B2B companies and in the sector of Cesarin
- Language skills: Fluent written and spoken Italian and English are mandatory; third language (French or German) is considered as a plus
- IT Skills: MS Office + AS400 is considered as a plus
- Soft skills: People management, Excellent stress management, Problem solving, Customer focus
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
Il presente annuncio è rivolto ai candidati dell’uno e dell’altro sesso ai sensi del D.lgs. 198/2006 e ai candidati appartenenti a qualsiasi genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione.
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