European Travel Planner (Rome) - Through Eternity Tours
Job Title: Customer Service Specialist
Through Eternity Tours is an established tour company with operations based in Rome, Italy, For more than 20 years, we have welcomed English-speaking clients traveling to our destination cities across Europe. We strive to create unparalleled experiences for customers who travel to be inspired.
About the position:
This entry-level position will be in office administration, with a focus on answering calls, making sure that the logistics of the tours are exact as per the product, and handling correspondence for customers and travel agents. Day-to-day activities will include:
- Answering phone calls from clients seeking assistance while on the ground in Europe.
- Assisting clients and travel agents who wish to make reservations via phone and email.
we do not do outgoing "cold-call" sales.
- Answering email inquiries from travel agents, customers, third parties, etc.
- Keeping the tour schedule meticulously organized, between bookings, the company's internal systems and external suppliers needs.
- Maintaining seamless communication with the US team to ensure tours and services can run as promised.
- Working with the Office teams to resolve last minute issues when they arise; this may include ticketing, transfers, calling clients on the ground, etc.
Desired experience and qualifications:
- Fluent in English, any other European language will be a plus
- Experience in customer service for discerning clients
- Excellent verbal and written communication skills for working in an international context
- Excellent phone presence
- Strong digital proficiency and general computer skills
- A college education is required
- A professional background in the travel industry is not necessary, but experience traveling and a love of travel will be beneficial!
Job Type: Full-time onsite
Schedule:
8 hour shift. Tuesday to Saturday
Location: Rome
Please write a short introduction of yourself in your initial email at [email protected] or attach a Cover letter to the job adv. If you do not have a resume attached, you will not be considered for the position.
- Solo per titolari. Le agenzie di lavoro sono pregate di non contattare questo candidato.
- NON contattateci con servizi o offerte non richiesti
Job Types: Full-time, Part-time
Pay: Up to €1,900.00 per month
Ability to commute/relocate:
- 00182 Roma, RM: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
