JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Responsibilities:
Workplace Management
- Provides hospitality and support for guests, visitors, and employees at client location
- Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
- Assist with the coordination and scheduling of maintenance activities locally and across multiple Sites in EMEA to ensure completion within the defined Service Level Agreement (SLA)
- Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standard
- Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)
- Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved
- Complete detailed inspections to discover all issues and assign tickets
- Ensure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channels
- Create and implement site operational rules and standard operating procedures.
- Identify opportunities for improved operational standards
- Proactive in finding improvements and following through on a plan to complete
- Complete short and long-term projects for the client
- Ensure all work completed stays within the client’s budget
- Identify costs saving ideas on a monthly basis
- Coordinates special events in support of client or JLL
- Pick-up, drop-off, prepare postage/labels
- Support the client event team with coordinating JLL onsite vendors to set up events
- Coordinate with the relevant client teams to set up co-location spaces
- Manage office supplies and reorder stock as required
Finance Management
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Support to track all site relevant actual spends vs. budget
- Ensure prompt and accurate management of purchase orders
- Raising and receipting of purchase orders in E1 or other systems as required
Health & Safety Management
- Conduct regular audits to ensure safety procedures on site are in place and working
- Ensure all records are kept up to date in relevant locations
- Ensure H&S Roles and Responsibilities for the account are understood and in place on site.
- Assist in carrying out safety procedures when needed
- Reporting on JLL H&S platforms as required
Vendor and Supplier Management
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management
- Assist in the procurement of vendors and services as required
Account Performance
- Develop and maintain strong and healthy relationships with the client and key stakeholders
- Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
- Complete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement
- Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
- Ensure compliance with JLL minimum audit standards
- Update facilities related information as requested.
- Other duties as assigned by the Account Lead / Real Estate
- Identify any innovations and best practises that can support the account
- Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities
Client Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Ability to interact with a wide range of client staff, including senior levels
- Has a customer service oriented attitude
Essential Skills
- Strong customer service orientation with proven ability to deliver hospitality-level support
- Problem-solving abilities to quickly address facility issues and escalate when appropriate
- Experience with CMMS (Computerized Maintenance Management Systems) or similar ticketing platforms
- Organizational skills to prioritize and manage multiple tasks simultaneously
- Attention to detail when conducting inspections and documenting issues
- Knowledge of basic facility operations and maintenance requirements
- Financial literacy to assist with budget tracking and purchase order management
- Understanding of health and safety protocols and compliance requirements
- Excellent communication skills in italiand and english (verbal and written) for effective stakeholder engagement
- Proficiency with Microsoft Office Suite, particularly Excel and Outlook
Qualifications
- 2+ years of experience in facilities management, customer service, or related field
- Knowledge of building systems and services (HVAC, electrical, etc.) preferred
- Experience managing vendor relationships and coordinating maintenance activities
- Demonstrated ability to work both independently and as part of a team
- Strong time management skills and ability to meet deadlines
Personal Attributes
- Proactive self-starter who identifies improvements and implements solutions
- Adaptable to changing priorities in a dynamic environment
- Client-focused mindset with strong interpersonal skills
- Professional demeanor when interacting with all levels of stakeholders
- Detail-oriented with excellent follow-through capabilities
- Positive attitude and willingness to support team members
Preferred Experience
- Prior experience in corporate office environments
- Familiarity with facility management best practices
- Event coordination experience
- Understanding of procurement processes
- Background in hospitality or customer-facing roles
#LI-FT1
Location:
On-site –Milano, ITAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For additional details please see our career site pages for each country.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
