Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities: Workplace ManagementProvides hospitality and support for guests, visitors, and employees at client location
Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
Assist with the coordination and scheduling of maintenance activities locally and across multiple Sites in EMEA to ensure completion within the defined Service Level Agreement (SLA)
Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standard
Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)
Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved
Complete detailed inspections to discover all issues and assign tickets
Ensure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channels
Create and implement site operational rules and standard operating procedures.
Identify opportunities for improved operational standards
Proactive in finding improvements and following through on a plan to complete
Complete short and long-term projects for the client
Ensure all work completed stays within the client’s budget
Identify costs saving ideas on a monthly basis
Coordinates special events in support of client or JLL
Pick-up, drop-off, prepare postage/labels
Support the client event team with coordinating JLL onsite vendors to set up events
Coordinate with the relevant client teams to set up co-location spaces
Manage office supplies and reorder stock as required
Finance ManagementAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Support to track all site relevant actual spends vs. budget
Ensure prompt and accurate management of purchase orders
Raising and receipting of purchase orders in E1 or other systems as required
Health & Safety ManagementConduct regular audits to ensure safety procedures on site are in place and working
Ensure all records are kept up to date in relevant locations
Ensure H&S Roles and Responsibilities for the account are understood and in place on site.
Assist in carrying out safety procedures when needed
Reporting on JLL H&S platforms as required
Vendor and Supplier ManagementAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management
Assist in the procurement of vendors and services as required
Account PerformanceDevelop and maintain strong and healthy relationships with the client and key stakeholders
Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
Complete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement
Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
Ensure compliance with JLL minimum audit standards
Update facilities related information as requested.
Other duties as assigned by the Account Lead / Real Estate
Identify any innovations and best practises that can support the account
Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities
Client Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Has a customer service oriented attitude
Essential SkillsStrong customer service orientation with proven ability to deliver hospitality-level support
Problem-solving abilities to quickly address facility issues and escalate when appropriate
Experience with CMMS (Computerized Maintenance Management Systems) or similar ticketing platforms
Organizational skills to prioritize and manage multiple tasks simultaneously
Attention to detail when conducting inspections and documenting issues
Knowledge of basic facility operations and maintenance requirements
Financial literacy to assist with budget tracking and purchase order management
Understanding of health and safety protocols and compliance requirements
Excellent communication skills in italiand and english (verbal and written) for effective stakeholder engagement
Proficiency with Microsoft Office Suite, particularly Excel and Outlook
Qualifications2+ years of experience in facilities management, customer service, or related field
Knowledge of building systems and services (HVAC, electrical, etc.) preferred
Experience managing vendor relationships and coordinating maintenance activities
Demonstrated ability to work both independently and as part of a team
Strong time management skills and ability to meet deadlines
Personal AttributesProactive self-starter who identifies improvements and implements solutions
Adaptable to changing priorities in a dynamic environment
Client-focused mindset with strong interpersonal skills
Professional demeanor when interacting with all levels of stakeholders
Detail-oriented with excellent follow-through capabilities
Positive attitude and willingness to support team members
Preferred ExperiencePrior experience in corporate office environments
Familiarity with facility management best practices
Event coordination experience
Understanding of procurement processes
Background in hospitality or customer-facing roles
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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