This position is responsible for the management of all HR & benefit administration and system services provided by the HRSS team for Italy, France & Spain and ensure they are preformed within Service Level Agreements. The HRSS team will have contact with all employees, managers, and Country HR Teams in EMEAI. Additionally, this position will ensure that quality standards are created and applied for all duties and that compliance activities are performed accurately and timely.
SERVICE DELIVERY & HRSS BUSINESS PROJECTS
Ensure timely & accurate delivery of all HR & benefit scheme administrative processes, HR system updates/corrections, and delivery of data to the time & pay team to ensure accurate payroll delivery.
Contribute to the implementation of the regional HRSS Strategy and work plans, including assisting with the development of work plans for meeting HRSS business objectives.
Act as customer relationship manager for assigned Company business unites by partnering with the HR Director and Senior Leadership to enhance collaboration and engagement with the business and ensure HRSS operational service delivery plans are aligned with and prioritise our Regional vision & values.
Facilitate regular service reviews with Country HR teams & HR Directors for business units, communicating and discussing service performance and measurement.
Manage the priorities and work of the EMEAI HR team to ensure effective operations performance standards (KPIs) and committed customer service levels (SLAs) are met or exceeded.
Act as first point of contact for resolution of service issues ensuring these are managed in line with the HRSS Escalation Management Process.
Working closely with the US HRIT team to develop tools and systems that support continual service delivery and improvement.
Produce & analyse monthly KPI and volumetric management information highlighting trends and opportunities for improvements and communicate to key stakeholders as appropriate.
Support development and implementation of policies and procedures to drive positive change.
Deliver specific HRSS projects as required to support business unit, global & regional HRSS or country HR initiatives.
Ensure timely & accurate delivery of core annual Company processes such as bonus payments, performance management & merit cycle.
Participate and support EMEAI integration/migration projects, including travel as required.
Assess current & future HRSS practices against country legislative requirements and engage with works councils & trade unions where required.
TEAM SUPERVISION & DEVELOPMENT
Line manage the HRSS operations teams, setting business objectives and performance targets and monitoring through regular 1:1s and performance reviews.
Actively provide support, feedback, encouragement and recognition to own team during any change process and implementation of change to meet agreed business objectives through appropriate cascade of communications and devising engagement action plans.
Provide performance information to support annual completion of a training needs analysis for all direct reports, to ensure team members are demonstrating required level of technical skills, knowledge and competencies, and where gaps are identified, development plans put in place and reviewed regularly.
Support the annual budget cycle by providing projected budget figures for the HRSS Operations team, leveraging historical information and identifying any changes in reward, operations or priorities for the next budget year.
Support the identification & implementation of HRSS employee engagement activities and promote regional employee wellbeing & ID&E programs.
Identify & implement learning opportunities to enhance team members’ & own organizational and business unit knowledge.
Take personal responsibility for own decisions and actions, act with integrity and professionalism and ensure own professional knowledge is current.
CONTINUOUS IMPROVEMENT
Lead the review and re-design of HRSS processes, utilising LEAN methodology approaches to achieve auditable efficiency gains in HR processes and service delivery, with measurable HRSS customer impact at the front of mind.
Identify opportunities to digitalise & automate HRSS processes across the South & West countries.
Critically assess the service work the HRSS team currently support & identify opportunities for service scope expansion across the South & West countries to improve the HR delivery of processes.
Work to maximise full adoption of HRIT tools and applications through training and development of HRSS users.
Lead on the production of HRSS process flowcharts, Standard Operating Procedures and guidance materials for supporting employees, managers and HR.
HR DATA MANAGEMENT & MAINTENANCE/HR REPORTING
Act as the guardian of HR Systems (Europe) ensuring all users have the facilities and knowledge required for efficient completion of their HR Systems based responsibilities (OnBase, HR Cloud, Oracle Recruitment Cloud, ServiceNow).
Responsible for the quality data input of all HR related changes within the HR system of record (HR Cloud) for EMEAI
Lead a programme of regular people data audits, analysis and data cleansing routines to ensure accuracy of information held and confidence in data integrity.
TRAINING & COMMUNICATION
Working in collaboration with US HRIT team, ensure HRSS customers are trained in HR systems and tools and/or have access to appropriate guidance material and resources.
Manage and maintain HR SharePoint hub to provide guidance and information in a user friendly and intuitive manner for employees, managers and Country HR teams.
Actively participate in and develop internal and external networks to build, develop and implement HRSS best practice.
• Bachelor’s Degree or equivalent Academic Degree or work experience in Human Resources or business related field
• Experience of working within a HR Shared Services environment
• Experience in people management and developing a high performing team
• Demonstrated ability to assess the impact of all tactical decision-making to the entire employee life cycle
• Comprehension of Italian (French/Spanish desired) employment legislation that impacts HR administration processes
• Demonstrated ability to initiate and drive solutions to complex operational issues
• Proven track record of meeting commitments with the highest standards of ethics and integrity
• Enthusiastic, with ability to respond in a constantly changing environment and remain calm under pressure
• Experience of handling confidential and sensitive data
• Strong customer focus mind-set coupled ability to manage challenging customers in an understanding and professional manner
• Full Italian and English language proficiency – French language proficiency desired
• Availability to travel to multiple sites/countries as needed
• Knowledge of HR Systems & tools e.g. Oracle applications, ServiceNow
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
