GENERAL ROLE
Reporting to the Chief Financial and Administrative Officer, the IT Manager ensures the proper functioning of the company’s IT infrastructure in line with Group guidelines. The local IT team consists of two internal resources, in addition to the IT Manager, and is supported by one or more external consultants.
MAIN RESPONSABILITIES
Ensure the management and coordination of all IT activities across the Italian subsidiary, including 12 boutiques, 5 external warehouses, administrative offices, and 1 boutique in Greece.
IT Infrastructure & Security Management
- Act as System Administrator in line with Group standards and IT security policies;
- Coordinate internal and external system administrators;
- Manage network infrastructure (contracts, configurations, incident resolution);
- Oversee corporate and guest WiFi networks;
- Monitor and apply security patches and antivirus updates;
- Promote cybersecurity awareness and user training;
- Ensure compliance with internal audit procedures.
User, Access & Support Management
- Administer Active Directory and manage user profiles;
- Control access to core business applications;
- Provide first and second-level support to office and boutique users;
- Liaise with Corporate IT and external contact centers;
- Deliver IT training and create user support documentation.
Device, Payment Systems & Telecom Management
- Manage hardware fleet (clients, servers, POS, printers, mobile devices);
- Handle supplier contracts and procurement for IT and telecom equipment;
- Oversee mobile device management (iOS);
- Ensure server backups are performed per Group policy;
- Support electronic payment systems and train store staff on PCI-DSS compliance.
Projects, Budgeting & Team Leadership
- Define and manage IT budgets (OPEX/CAPEX) and IT planning;
- Lead local IT projects in coordination with Group IT;
- Support retail projects (new openings, renovations, temporary stores);
- Ensure fiscal compliance for Italian and Greek POS systems;
- Lead and develop the local IT team, fostering collaboration and continuous improvement.
PROFILE
- University degree in a technical-scientific field, preferably with an IT focus;
- Fluency in Italian and English; French is a plus;
- 8–10 years of experience in corporate (ideally retail) or consulting environments, with proven expertise in IT infrastructure management;
- Strong knowledge of network systems, Active Directory, and cybersecurity best practices;
- Experience managing hardware fleets, mobile devices, and IT budgeting/planning;
- Excellent organizational, problem-solving, and communication skills;
- Ability to coordinate effectively with internal stakeholders and external providers;
- Demonstrated leadership, team management, and a high level of professionalism and exemplarity.
Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
