Company Description
Octorate is a leading all-in-one SaaS provider for the hospitality industry. Our mission is to democratize hotel technology, making powerful software accessible to every property worldwide.
Our comprehensive suite includes essential tools like a Property Management System (PMS), Channel Manager, and Booking Engine, alongside many other features designed to help hoteliers save time, reduce effort, and cut costs.
We believe in making technology simple. Octorate's products are easy to set up, intuitive to use, and affordable for structures of all sizes. We're driving an "informatics revolution" in hospitality, not through big leaps, but through a simple, friendly, and fast approach that empowers our customers without demanding significant economic or cultural shifts.
Job Description
Octorate, a leading software house dedicated to innovative solutions for the hospitality industry, is looking for a Multilingual Customer Care Assistant to strengthen our support team.
If you're a proactive problem-solver who thrives in a fast-paced environment and loves working with a global clientele, we want to hear from you!
In this role, you'll be the friendly and knowledgeable point of contact for our international users, ensuring they have a smooth and positive experience with our software. You'll tackle diverse inquiries, troubleshoot issues, and provide clear, concise guidance, all while contributing to our mission of exceptional customer satisfaction.
What you'll learn and do:
Provide first-level customer support via email, chat, and phone to our international client base.
Assist users with inquiries, learn to troubleshoot common issues, and guide them through our software's functionalities.
Collaborate with senior team members to resolve more complex customer challenges.
Contribute to our knowledge base by helping to create and update helpful resources.
Develop strong communication and problem-solving skills in a fast-paced environment.
Understand and contribute to team KPIs, learning how to measure success in customer care.
Qualifications
Essential Requirements (Applications will be automatically discarded if these are not met):
A minimum of 1 year of experience in customer assistance.
Excellent written and spoken Italian and English. Fluency (written and spoken) in at least one additional language from the following: French or Spanish.
Rome-based or nearby areas candidates only.
Proven ability to work effectively under pressure.
Demonstrated capability to work seamlessly within a team.
What will make you stand out:
A strong eagerness to learn about the hospitality and tourism sector.
A keen interest in software and technology.
Any previous volunteer work or academic projects demonstrating customer interaction or problem-solving skills.
Additional Information
Why Choose an Internship at Octorate?
Gain hands-on experience in a thriving software house at the forefront of hospitality technology.
Learn directly from industry professionals in a supportive and international environment.
Develop crucial skills in customer service, communication, and technical support.
Opportunity for professional growth within a rapidly expanding company.
Enjoy a vibrant work culture right here in Rome.
Full Time In-Office position
Mon/Fri 8 hours:
9.00 - 18.00. (1h lunch break)
7.30 - 16.30 (1h lunch break)
12.00 - 21.00 (1h lunch break)
Internship Details:
€1300 per month, 6-month stage (internship) contract.
Successful completion of the internship may lead to a stable future position within Octorate.
