Partner Support Intern
As a Partner Support Intern at Miinto, you will support our long term partnerships by helping our Partners in navigating the Miinto ecosystem to fulfil their business needs while achieving Miinto company targets at the same time.
What you'll do:
- Be the main point of contact for Miinto Partners and handle incoming inquiries using the following channels: chat, mail;
- Provide prompt support (in Italian or English) related to feed & integration issues and liaise internally with Onboarding, Integrations and Partner Solutions teams;
- Deal with internal stakeholders to align on processes via video calls and periodical meetings;
- Periodically monitoring status of Miinto Performance KPIs, such as: pNPS, stock core, Agent responses per conversation, First Contact Resolution (FCR), Average response time, Partners-contacting specific queues, Contact drivers per queue, Backlog volume, Tickets per queue, Agent efficiency, Weekly interactions;
- Provide consultation on accounting / finance-related requests, e.g.: profit calculation, financial reports overview and invoicing related queries;
- Handle negotiations related to terms and conditions updates, including churns negotiations, contracts terminations management and win-back of Partners.
What we are looking for:
- Excellent spoken and written English and Italian;
- Theoretical knowledge in the e-commerce / fashion marketplace / tech industry;
- Good proficiency with data analysis software (G Suite and/or MS Office Excel) - knowledge of PowerBI is considered a plus;
- Excellent communication, organisational and time management skills;
- Curiosity to learn and understand technical and operational complexities, proactive hands-on approach and willingness to thrive for both quantitative and qualitative results;
- Result-driven mindset to achieve sales objectives and KPIs both on the short term and long term
- Capability of spreading positive vibes amongst Partners and team members alike.
What to expect from us:
- A 6-months reimbursed internship, with the possibility to extend / being hired at the end;
- A lovely office in the centre of Milan, with working from home flexibility;
- Once a week, we have breakfast paid by Miinto at the office;
- Miinto work-out only for Miinto employees fully paid by the company each Wednesday (either joined remotely or in-person);
- A lunch ticket provided for each working day;
- Dog-friendly office;
- A truly multicultural, respectful work environment - we currently have employees from 20 different nationalities;
- A flat hierarchy built on trust and collaboration;
- A ton of fun because we like what we do;
- Company discounts on Miinto;
- The opportunity to work for a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team.
Why Miinto?
We are the fastest growing online fashion platform in Europe, connecting shoppers, boutiques and brands across 14 different markets. Founded in 2009, we are home to more than 600 employees from more than 20 nationalities across offices in Copenhagen, Warsaw, Milan, Oslo and Amsterdam.
By joining Miinto, you will become part of a diverse team of ambitious and dedicated experts to inspire and support you on our mission to empower the world's best dressed people.
We work hard at Miinto, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities. We respect each other and try to learn as much as possible from our diversity.
We are committed to hiring top talent regardless of race, religion, national origin, sexual orientation, gender identity, and age. As a result, we encourage all qualified candidates to apply for the position.
Preferably, please send your CV in English.
