Company Description
Max Mara Fashion Group
An Italian House of Brands, Family Owned Since 1951.
Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.
Max Mara Fashion Group, with more than 40 companies and over 5,500 employees, operates in 105 countries.
Our ecosystem is made of more than 50 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences.
Job Description
The Customer Success Specialist is responsible for the specific relationship with one or more Regions regarding the demand and adoption of Corporate IT solutions, facilitating the achievement of the set objectives.
Qualifications
1.01 Skills in Project Management, develops innovative projects, defining activities, times and resources to guarantee release according to the agreed terms
1.02 Facilitates and supports the rationalization of demand as well as the optimization in the adoption of already existing Corporate solutions by the relevant Region, thus stimulating contact with the Competence Centers
1.03 Shares existing Corporate products and services with the assigned Region(s) that can satisfy the identified needs, then coordinates the adoption of projects, supporting the related change management
1.04 Measures the degree of satisfaction of the Region of reference on the existing projects on the services provided, re-directing any problems and following their resolution
1.05 Promotes development of role learning through proactive, team and digital activities, aimed at innovation and improvement effectiveness/efficiency of its Responsibilities
1.06 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and relations with internal and external interlocutors involved in the business
1.07 Adopts behaviors significant and promotes operational and cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community
Additional Information
Requirements:
Interest in project management
Master's degree or similar degrees related to project management
Good interpersonal skills and ability to manage different stakeholders
Proactivity and organizational skills
Managing set deadlines
Fluent english (B2/C1)
