Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
The Senior Account Manager builds solid relationships with and provides support to whole portfolio of Petcare clients. As Petcare Best Practice leader the Senior Manager handles all day-to-day servicing, contributes to revenue goals, and increases Circana penetration and value acknowledgment with key client contacts and is responsible to renew all contracts.
The senior account manager is also part of the team serving one the top client supporting the team director and directly facing the client and accountable for the client’s overall satisfaction.
Job Responsibilities
- Enhance Circana’s connection with Petcare Clients, building strategic relationships based on value.
- Manage and implement Circana’s strategic approach to the client, creating business insights, and supporting day-to-day needs.
- Contribute to team revenue and opportunity pipeline, achieving commercial target on his/her client portfolio.
- Partner with cross-functional departments and team members to bring the right solutions to the client.
- Create high client satisfaction by managing expectations and providing excellent customer service.
- Understand and communicate complex data in an easily digestible format.
- Bring the voice of the client inside Circana with the intention to always keep high quality standards
- Act as an internal client for the sake of the client satisfaction
Requirements
- 8+ years’ experience in client service research within market research (consumer, POS, custom, and/or syndicated research) or trade marketing/ Consumer&Market insight functions in manufacturer companies
- Bachelor's degree or equivalent.
- Ability to synthesize data and develop meaningful conclusions/insights using data.
- Excellent presentation skills and understanding of the selling process.
- Proven ability to quickly learn proprietary software/database applications.
- Expert in all MS Office products- Excel, PowerPoint, Word.
- Strong team player with open and curious/ open mindset
- Flexible and problem solving approach
- Fluent in English
- Knowledge of Unify+ Solution (internal use only)
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Milan, Italy
#LI-AM19
