Senior Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Key Responsibilities

Project Delivery Excellence & Customer Experience

• Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines.
• Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables.
• Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes.
• Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients.
• Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love.
• Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience.

Revenue Optimization & Portfolio Management

• Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements.
• Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost.
• Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines.
• Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.
• Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives.
• Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction.

Operational Excellence & Process Transformation

• Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery.
• Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness.
• Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market.
• Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status.
• Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes.

Team Leadership & Development

• Mentor and coach project managers to enhance their leadership and delivery capabilities.
• Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust.
• Develop and implement career development plans for team members.
• Drive a culture of continuous learning, fostering knowledge sharing across teams.
• Implement coaching frameworks to support exceptional customer experiences and project outcomes.

Cross-Functional Collaboration

• Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues.
• Collaborate with Product Development to align project execution with the product roadmap.
• Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements.
• Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities.

Requirements

Education & Certifications

• Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience.
• Project management certification preferred (e.g., PMP, PgMP).
• Additional certifications in Agile methodologies are beneficial.

Experience

• 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).
• 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role.
• Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment.
• Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery.

Skills & Competencies

Leadership and Collaboration

• Executive-level communication skills.
• Advanced coaching and mentoring abilities.
• Transformational leadership with a focus on operational excellence.
• Expertise in cross-functional collaboration and stakeholder management.

Project Delivery and Strategy

• Resource optimization and portfolio management.
• Advanced project planning and risk management.
• Process improvement and change management expertise.
• Focus on accelerating time-to-value through efficient delivery.

Financial and Operational Acumen

• Strong understanding of revenue recognition principles.
• Experience in financial management, budgeting, and performance monitoring.
• Ability to analyze and address complex operational challenges.

Collaboration Network

• CSE Functional Leadership Team
• Sales and Pre-Sales teams
• Support & Product Development
• Customer Success
• Customer stakeholders

Communication Requirements

• Maintain regular communication with the Director of the CSE PMO, cross-functional teams, and Functional Leadership.
• Conduct 1:1s with direct reports.
• Provide ad-hoc updates on critical project milestones and revenue recognition status.

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

LI-#Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!