FlexAuto is growing rapidly, and we are looking for a Customer Care & Legal Support to join our team in our offices at Rome, Italy. This is a unique opportunity for a Stageposition within the fastest growing Greek scale-up company and one of the fastest in Europe.
Who We Are
FlexAuto is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service. Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico and across the globe.
People at FlexAuto
We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European start-ups, join us!
Position Summary
Manage requests and communications that have legal and contractual impact, with the goal of reducing litigation and risk exposure. Also provide assistance to various parties involved in litigation and/or discovery requests, as well as support the company in general in any needs and/or documents.
Responsibilities
- Maintain a constantly updated file of customer disputes
- Manage the flow of communications received via pec and provide appropriate feedback
- Prepare authorization documents
- Collect and create document archives
- Interface with manager in order to limit risk exposure
- Implement agreed operating procedures in accordance with project standards and company policies, following directives given by the Manager
- Agree with the Manager on any deviations from the Operating Procedure and/or issues not directly included
- Inform the Manager about critical customer cases, critical situations that do not allow the work to be performed
Requirements
- Bachelor's degree or equivalent, law degree will be considered preferred
- Experience as a call center consultant and claims handling
- Knowledge of the automotive industry is considered a plus
- Knowledge of management systems and major applications in use (HubSpot, Oracle)
- Excellent interpersonal and communication skills
- Problem solving skills
- Results orientation
- Language skills: Italian; English
Benefits
- Opportunity to have in internship in one of the fastest growing scaleups.
- A working environment with an amazing culture that is based on Respect, Fairness, and Transparency
- Free coffee and beverages
- Ongoing training and development
All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.
