GENERAL ROLE
The Stock Operations Supervisor leads the stock operations team to ensure the quality of service to customers through an accurate and reliable management of the store stocks, with a continuous improvement approach in strict compliance with Group and local procedures. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.
MAIN RESPONSABILITIES
Stock Operations Management and Control
- Responsible for day-to-day operations and controls for a perfect stock accuracy;
- Perform accurate stock takes & cycle counts.
Continuous process improvement
- Implement an optimized organization of stock spaces;
- Stock-related procedures;
- Be aware of omnichannel sales processes and product assortment in order to understand implications on operations activities;
- Be a reference point for their expertise and problem solving competence, supporting other colleagues in complex activities.
People Management
- Lead the stock operations team, composed by senior stock controllers, stock controllers and stock supports;
- Provide ongoing feedback and coaching, supporting the professional and personal development of the stock operations team;
- Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
- Support the store management in setting objectives and assigning tasks to the store team;
- Work in constant cooperation with the store teams: Sales Teams, Sales & Service Support Team;
- Support other colleagues developing their expertise and skills.
PROFILE
- University Degree, preferably with an analytical focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: in a stock and coordination position, preferably in the Retail environment;
- Proficient with Excel / IT tools;
- Have excellent leadership attitude and ability to lead and motivate a team;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
