About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation for acquiring new business and maintaining existing customers. As a technician, this position involves not only leading product demonstrations but also actively promoting and selling products
Key Accountabilities
• Drives sales initiatives by identifying potential commercial opportunities and engaging with prospective clients to promote company products and services.
- Delivers training to customers on the use and application of the company products, equipment and documentation.
- Conduct demonstrations of products and transfers the knowledge on AkzoNobel process as well as on technical problem solving to the customers.
- Performs technical scans and audits at designated customers.
- Actively participates together with Sales Responsible in key phases of the sales process to prospects.
- Proactively prevents and solves problems of a technical nature occurring at existing customers.
- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
- Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.)
- Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
- Supports product development with prototype selection advice and test market execution.
- Maintains allocated technical company equipment in a safe and proper manner.
- Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
- Promotes the positive company image and develops long-term relations with customers.
- Close cooperation and interaction with all internal functions (Quality, CS, RD&I, etc.).
Accountabilities
Customer Management
- Coordinate, follow and technically support assigned customers with priority to the most important.
- Keep customer database (CRM) updated with visit reports and new projects information.
- Regularly and pro-actively inform the Sales Responsible about required sales or technical/marketing support needed for achieving sales targets or solving commercial/technical issues at customers.
Technically managing new product introduction and phase outs
Requirements
- Native Italian language
- German Language (oral and written)
- English (oral and written)
- Technical diploma (or degree)
- 3/5 years of relevant experience in paint Wood (preferred) or other manufacturing business
- Technical knowledge of coatings in Wood Industry (preferred) or in other manufacturing Industry
- Technical knowledge of coatings products
- Good Knowledge of Office (Word, Excel, SAP) systems
- Good team worker
- Customer focused
- Strong results orientation
- Works accurately
- Good communication skills
- Able in building relationship with big variety of multiple stake holders
- Ability to manage multiple deadlines
- Stress resistant
- Manage himself without needing daily guidance or advice
- Analytical approach to problem solving
Ready for travels also abroad
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 47554
