Search suggestions:

part time
segretaria
impiegata
lavoro
addetta mensa
operaio
pulizie
oss operatore socio sanitario
smart working
receptionist
segretaria part time
commessa
magazziniere
Milano
Roma
Torino
Italia
Napoli
Trieste
Firenze
Lecco
Verona
Avellino
Lucca
Brescia
Brindisi
Gallarate
Bergamo
Apply

Technology Support Analyst (One year fixed-term contract)

White & Case LLP
Milan, Lombardia
2 giorni fa
Technology Support Analyst (One year fixed-term contract)  Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.
    Position Summary

A Technology Support Analyst provides day to day IT support to the business. The role requires technical knowledge of a variety of technologies, good problem solving skills and above all customer service and support skills. 

The primary responsibility of this role is to provide: 

  • Desktop Support : Working within the Support Service team to provide hardware and software support with the local office. This will entail managing user queries; assisting users with hardware and software problems; and implementing, maintaining and managing the desktop computers, laptops, printers and other hardware. 
  • Meeting Room Support to the business: Day to day meeting support, assisting with the coordination and setup of client and internal meetings that require computer and\or audio visual technology support. Working closely with the Guest Services team to provide a world-class service.
Our Functional Area Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.   Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.   Our globally-minded team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.    Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.       Duties and Accountabilities1

The duties of this role are the following:

  • Provide a basic level of user support 
  • Respond to basic user queries and requests, providing basic advice and guidance to end users, more technical matters should be referred upwards as required. 
  • Deliver a high standard of customer service. 
  • Take ownership of any tasks or issues assigned. 
  • Keep end users fully informed of the progress of their support ticket at all times. 
  • Monitor tickets assigned to you within the Service Desk system to ensure that all tickets are resolved in an efficient manner and according to business need \ priority. 
  • Ensure that all work is logged and tracked through the Service Desk System 

Desktop Support 

  • Provide hardware and software support. 
  • Providing day-to-day meeting support including setup of client and internal meetings requiring computer and audio visual
  •  support. 
  • Configure, support and maintain PCs and other IT equipment as required. 
  • Maintain accurate record of assets and all loaner devices to include: PC/laptop, smart devices, printers and peripherals including coordination and timely return of all leased equipment. 
  • Ensure that all computer assignment and office setups are completed before start dates. 
  • Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required.

Meeting Support 

  • Work closely with local office Guest Services team and follow local office room and equipment booking procedures and ensure the meeting room(s) and equipment is available as booked 
  • Organize WebEx & Audio connections required for meetings. 
  • Work with the local office booking team to ensure you receive regular room booking reports showing equipment needed in all rooms 
  • Ensuring all equipment is in full working order and for presentation, computers ensure they always have the latest security patches installed. 

Additional Responsibilities: 

  • Maintain an attitude and behavior in keeping with our Technology Guiding Principles. 
  • Utilization of the Service Desk ticketing system for incident assignment, resolution, and management is mandatory. 
  • Maintain a high level of professional and technical knowledge. 
  • Maintain a professional demeanor at all times. 
  • Overtime may be required and should be expected to meet deadlines. Advance notice will be given whenever possible. 
  •  Approval for all overtime must be obtained, in advance when possible, from your line-manager. 
  • Remain flexible with shift hours and lunchtime based upon the needs of the group. 
  • Uphold firm, departmental and team rules and procedures. 
  • Contribute to team effort through communication, cooperation and coordination with other team members. 
  • Regular, predictable attendance is required with the mandatory utilisation of the firm’s attendance system (where in use). 
  • Undertake any other reasonable duties as requested by Technology management.
  

Qualifications

Personal Qualifications

  • 6 months experience in a similar role.
  • Team player who is ambitious and motivated.
  • Excellent interpersonal skills and patience working with others.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communications skills, customer service skills, problem-solving/trouble-shooting, follow-up skills and organizational skills. 
  • Excellent verbal and written presentation abilities.
  • Capable of grasping new concepts without prior experience.
  • College degree or relative work experience.
  • Ability to lift or move equipment, if needed. 

Technical Qualifications

  • ITIL Foundation certification or practical experience of ITIL is desirable
  • Knowledge of the following would be advantageous:
  • Hands-on experience of providing desk side support in Microsoft \ Intel PC based environment.
  • Application support knowledge of: word processing applications (MS Word), document management systems (Imanage), email applications (MS Outlook), distributed time entry programs (Intapp Time), spreadsheet and presentation applications (MS Excel/MS Powerpoint), and remote communications applications/security (Citrix/Duo).
  • Exposure and/or experience with database applications.
  • Knowledge of WebEx, AV support / Cisco AV.

Location & Reporting

  • This is a role based in Milan
  • This role reports to the IT Site Lead
   1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
 

Primary Location

: Italy-Milan 

Expected Workplace: Onsite 

Job Posting

: Jun 3, 2025, 5:10:40 PM 
Save Apply
Report job
Other Job Recommendations:

Technology Support Analyst (One year fixed-term contract)

White & Case
Milan, Lombardia
  • Desktop Support : Working within the Support Service team to...
  • Meeting Room Support to the business: Day to day meeting...
3 giorni fa

Intern Data Analyst & Supply Chain back-office support

Kärcher
Milano, Lombardia
Per nostra sede di Rho (MI) ricerchiamo un/a candidato/a da inserire in stage nel ruolo di: Intern Data Analyst & Supply...
6 giorni fa

Technology, Media, Telecommunications (TMT) & Healthcare Sector Team Analyst

ING
Milan, Lombardia
The Telecom, Media and Technology & Healthcare sector team (“TMT&H”) is one of the global specialist sector coverage...
4 giorni fa

IT Junior Security SOC Analyst

Kyndryl
  • 1/2 years of security analyst experience, preferably in a...
  • Experience with Incident management tools such as SIEM,...
2 giorni fa

Business Analyst - Assisted Channels

ING
Milan, Lombardia
  • Validate together with business functionalities according...
  • 2-3 years of eperience as a business analyst within...
4 giorni fa