Underwriting Assistant

City: Milan

Country: Italy

Creation Date: 03-Jun-2025

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234571676

• Responsible for detailed Surety bond/agency/processing transactions for one or more surety product lines or functional areas, which may align to a defined territory. May include; entering rates and new business, renewals, cancellations, endorsements, reinstatements, agency file set-up, licensing/appointment processing, power-of-attorney issuance, and resolving reconciliation problems as necessary – monitor agent/broker payments, bond release and general bond management.
• Successfully partners and works well with team members and others .Interacts with all underwriting personnel and/or staff as necessary to provide assistance in various underwriting and support functions, may include but is not limited to: Contract/Commercial Bond and bid requests, bid entry, bid results, regulatory and compliance requirements, and Work-In-Progress schedules.
• Services and responds to internal and external customer needs providing an exceptional customer experience. Assists customers with inquiries, answer questions and follows up to ensure customer satisfaction. Informs Surety Underwriters/Underwriting Officer, and/or designee of issues as appropriate
• Understands agency management workflow processes requests, which may include but is not limited to; commissions, licensing and appointment requirements and validation, regulatory and compliance criteria, and Power of Attorney/seals. Understands rating plans and how to apply rates upon registration, and may assist with rate scenario entry.
• Retrieves information relative to the execution of various bond /agency related documents with attention to detail and accuracy. Applies critical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results.
• Performs general administrative office support duties which may include filing, mail, ordering supplies, payment of invoices, new-hire logistic set-up, procuring and set-up new/replacement equipment (e.g. computer, phone, etc.), phone coverage, and mailbox monitoring.
• May assist Finance with collections inquiries and billing and premium discrepancies.
• Acts as a resource for workflows and processes, which may include processing transactions, reinsurance, assumed and ceded transactions May perform technical support within the office and assists in the resolution of problems in coordination with participates in User Acceptance Testing as assigned.
• May mentor and/or train others to fulfill tasks within their job responsibilities and performance standards.
• Reviews and reconciles reports as directed.
• Performs additional duties/special projects as directed.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to Liberty Mutual Surety’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. Liberty Mutual Surety expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

• High school diploma or equivalent required.
• Surety bond underwriting assistant experienced or related experience desired. Understanding of surety rating and processing functions preferred.
• Excellent written and oral communication skills. Demonstrates ability to work well on a team and independently.
• Exceptional customer service skills. Proven ability to organize personal work flow as well as the work flow of others.
• Competent and proficient with computer software applications
• Fluent in English.
Salary and job level is commiserate with experience and based on location.