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At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations.

We are now searching for a permanent Underwriting Support Technician to join our Italian head office in Milan, as part of the Insurance Administration Team.

Underwriting Support Technician
 

Your new role

• Support underwriting through general administration, document issuance, chasing and archiving, to ensure delivery of a professional service within agreed timelines.
• Support the Insurance Admin team, to ensure team objectives are achieved successfully.
• Input data accurately on relevant internal and external systems to maintain correct and up to date information.
• Develop effective working relationships with internal and external stakeholders. 
• Respond to broker/client requests in accordance with service standards to provide an excellent customer focus.
• Work collaboratively with colleagues to deliver superior service standards as part of the extended service team.
• Review risks entered and where necessary take corrective action to ensure data integrity for the team.
• Deal with all Credit Control, Claims and Underwriting queries within agreed timescales.

About you

• Flexible approach and ability to recognise and adapt to changing business requirements.
• Good team player, demonstrating passion and a positive attitude, with the capability to work collaboratively and develop strong working relationships.
• Problem solver and proactivity.
• Ability to deal with high workload and multitasking activities.
• Strong organizational skill, able to prioritize and manage stress.
• Ability to analyse and work on data.
• Good knowledge of Property and Liability policies and coverages.
• Good knowledge of Microsoft Word and Excel.
• Solid verbal and written communication skills in English is a plus.
• Good communication and listening skills.
• Ability to deliver excellent customer service, focusing on objectives and meeting Sla’s and internal deadlines.
• Manage to work in multiple systems, comfortable working with both speed and accuracy.
• Previous experience in insurance policies administration.

La nuova risorsa verrà coinvolta nel supportare la Branch italiana nelle seguenti attività:

• Assistenza amministrativa nei processi e nelle procedure relative alla gestione delle polizze sottoscritte da QBE
• Registrazione sui sistemi di tutti i titoli relativi alle polizze sottoscritte da QBE
• Emissione di documenti di polizza, gestione dei solleciti dei documenti (firmati dal contraente, di compagnie delegatarie/primary o di layer sottostanti) e archiviazione di tutta la documentazione
• Relazione con clienti interni (underwriter, credit control, sinistri) ed esterni (intermediari) per la gestione di tutte le richieste relative alle polizze sottoscritte da QBE
• Utilizzo di SID/Pega/Docusign/ODM

Le competenze ideali della nuova risorsa sono:

• Buone doti di comunicazione e ascolto
• Capacità di analisi e rielaborazione dati
• Capacità di lavorare in Team
• Capacità di gestire carichi elevati di lavoro e attività multitasking in situazioni di stress.
• Problem solver e proattività
• Orientamento alla delivery e al raggiungimento dei risultati nel rispetto degli Sla’s e delle   scadenze interne
• Esperienza nella gestione amministrative delle polizze
• Buona conoscenza delle garanzie e condizioni specifiche delle polizze Liability/Property
• Buona conoscenza della lingua inglese scritta e parlata

Why QBE?

The right size for you: we’re the down-to-earth, international insurer that is neither too big nor small,

so you can make a real impact.

It’s our moment and yours too: we’re building momentum to achieve something significant,

and know our people are at the centre of our success.

The power of We: You’ll thrive on the passion, talent and kindness of our people proudly working together.

At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. #LI-Hybrid

To find out more about why you should work for QBE, visit our careers website.

Some of the awards QBE is proud to have won, been a finalist for, and shortlisted for include; 

Best Claims Management Initiative 2023 Winner – Insurance Connect Award

Best HR Management 2023 Winner – Insurance Connect Award

Best Insurance Product for SMEs for Commercial Combined 2023 Winner – Insurance Connect Award

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

Best Italian Insurance employer 2022 Winner – Insurance Connect Award

Italian Corporate Social Responsibility 2022 Winner – Insurance Connect Award

Claims Management – Broker 2022 Winner – Insurance Connect Award

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.