Responsibilities
The LIVE Operations team is dedicated to optimizing all aspects of TikTok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike. The key aspects of this role would include building and managing a VIP user Portfolio and build an understanding of VIP user behaviour through relationship building, feedback and data other responsibilities include: - Analyze performance and present findings, identifying trends and patterns. - Help our VIPs to get to grips with our new features, tools and technology - Work cross-functionally with gifting, product and creative teams to enhance and improve the LIVE experience. - Work with Community and Agency manager teams to help them improve their understanding of the motivations of VIP gifters - Help create and monitor revenue growth strategies. - Work with our Trust & Safety, payments and product teams and act as an advocate for our VIP communities.
Qualifications
Minimum Qualification - At least 3 years experience working in a live streaming, video sharing or relationship management role. - Fluent in Italian, Spanish and English due to handling both Spanish and Italian VIP - Results originated and goal driven. - Proficient at using dashboards and data to spot trends and create strategies. - Work collaboratively and under pressure. - Excellent communication skills. - Bachelors degree or above. Preferred Qualification - 4 years or more of industry experience, preferably but not necessarily in sectors related to live-streaming, video-sharing, social media, tech, or start-ups, showcasing a deep understanding of industry intricacies and market nuances. - Experience in developing and presenting compelling proposals, tailored to meet the diverse needs of agency partners while showcasing the value proposition of TikTok LIVE. - A proactive and self-motivated mindset, coupled with a collaborative approach to work effectively within cross-functional teams, driving collective success in achieving business targets. - A collaborative team player mindset, continuously striving for higher performance while contributing actively to a collective goal of success.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
