GENERAL ROLE
The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSABILITIES
The Intern will be involved in the following activities:
Welcome clients with a warm and hospitable greeting;
Build strong relationships with clients in order to discover their needs and wishes;
Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
Manage customer queues through a dedicated app on Hermès devices;
Support the Sales Associates Team by helping schedule their appointments and customer visits;
Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
PROFILE
Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
Fluency in Italian and English. A third language will be considered an advantage;
Proficient with Excel / IT tools;
Willing to work with expected full-time working hours;
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation;
Team player mentality to build meaningful relationships and ability to work autonomously;
Availability, flexibility and dynamism to function in a high-pace environment;
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
