Purpose of position
The Italian Team is seeking a commercially focused and detail-oriented Sales Manager for B2B / existing clients to oversee commercial renegotiations. In this role, you will be the primary point of contact for our Awin Italian clients and their support teams on all commercial and contractual matters. You will play a key role in mitigating client risks while identifying opportunities to implement long-term strategies that reduce churn and foster stronger, lasting client relationships.
As part of this responsibility, you will manage contract negotiations with existing customers, ensuring that all discussions lead to win-win-win outcomes. By adhering to best practices in negotiation management, you will secure economically beneficial results while meeting the specific needs of each client. Additionally, you will be involved in cross-selling, upselling, and presenting new products to existing customers. Your goal is to understand the unique business needs of each client and effectively coordinate the approach for all negotiations to ensure both client satisfaction and business success.
Key Tasks
- Contract Negotiations & Sales
- Conduct direct contract negotiations with existing customers at every stage of the sales pipeline.
- Collaborate closely with account management to position Awin's new products and demonstrate their value.
- Present Awin's new pricing structure to existing customers.
- Advise customers on their service needs and create tailored offers.
- Identify cross-selling and upselling opportunities to generate additional gross profit.
- RFP Management
- Manage business RFPs (Request for Proposals) from existing customers, ensuring high-quality delivery through effective project management.
- Coordinate required teams to ensure seamless execution of RFPs and meet customer expectations and timelines.
- Dispute Resolution & Risk Management
- Facilitate the resolution of contractual and commercial disputes, ensuring both Awin's and client requirements are met.
- Process Optimization & Account Retention
- Proactively contribute to process improvements, managing key milestones within contracts (e.g., renewals, terminations, and deliverables).
- Support customer conflict management and retention by developing commercial solutions that strengthen client relationships.
- Commercial Focus & Client Relationships
- Ensure Awin's unique selling propositions are effectively communicated, leveraging a strong understanding of competitor tools and technology.
- Manage and resolve contract queries, including but not limited to security audits, DPAs, and T&Cs.
- Work empathetically with clients to ensure mutually beneficial outcomes, listening to their needs and problem-solving.
- Role Evolution
- This position is designed to evolve over time, offering you opportunities to gain deeper knowledge and experience within the online and affiliate marketplace.
Skills & Expertise
- Negotiation & Closing: Excellent negotiating, persuading, and closing skills with a strong commercial mindset.
- Performance Marketing & E-Commerce: Performance marketing experience and technical knowledge of the e-commerce sector strongly advantageous.
- Communication Skills: Strong verbal and written communication skills in English and Spanish as well; comfortable in B2B sales conversations.
- Problem Solving: Proven ability to identify issues and develop effective solutions.
- Project Management: Strong project management skills with the ability to coordinate teams and drive successful outcomes.
- Adaptability: Comfortable working in an innovative, fast-paced environment where processes are constantly improving.
- Organizational Skills: Excellent organizational and prioritization skills; able to manage multiple tasks and deadlines effectively.
- Teamwork & Independence: Enjoys working collaboratively within a team but also capable of working independently with minimal supervision.
- Analytical & Data-Driven: Objective and data-driven in decision-making, with the ability to analyze and address complex situations.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. .
- Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches.
- Development: We've built our extensive multidisciplinary training suite Awin Academy (to cover a wide range (of skills that nurture you professionally and personally), with trainings conveniently packaged together to support your overall development. You can also improve your foreign language skills by participating in our local language course.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
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