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Boeing Distribution Services is looking for an Associate Customer Support Specialist to join our team in Lonate Pozzolo, Italy.
Essential Job Duties and Responsibilities:
Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in Cardex (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions.
Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills and Experience)
2-4 years of related work experience
Experience in Program Management and/or Customer Support
Experience managing multiple and competing priorities.
Experience working in a very fast-faced environment with a high degree of accuracy.
Ability to effectively multi-task
Excellent communication skills, both written and verbal
Intermediate knowledge in MS Office (Excel, Word, PowerPoint) applications
Preferred Qualifications (Desired Skills/Experience):
High School Diploma, or Related Field of Study – associate degree in business (preferred)
Experience in the aerospace industry
Strong problem-solving skills
Team collaboration and a high degree of flexibility and resilience
Knowledge of basic financial principles
Work Authorization:
This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.
Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Applications for this position will be accepted until Jul. 22, 2025
Export Control Details: Non – US based job
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Italy)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
