We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Join nVent Hoffman Italy, a pivotal entity in the landscape of inventive electrical solutions, contributing to a more secure world. As a vital part of our dynamic global team, you will engage in advancing both our success and yours through innovative electrical solutions. With a commitment to excellence, we invest in our people, processes, and technology, driving us towards a sustainable and electrified future.
Job Purpose:
In this role, we are looking for a Customer Service Specialist, who will be instrumental in supporting and guiding our clients, ensuring exceptional service delivery and customer satisfaction. This position offers a unique opportunity to work within a diverse, multicultural environment, acquiring and deepening skills in administration, customer engagement, order processing, data management, and technical support.
You'll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.
Main responsibilities include but are not limited to the following:
- Responsible to provide detailed information to new clients, assist throughout the cooperation, create a loyal partnership.
- Efficiently handle customer inquiries, process and update orders, ensuring accuracy and promptness.
- Collaborate with the sales team to manage quotations and support our customers, external sales teams, and upper management.
- Coordinate shipments with our logistics team, ensuring timely delivery.
- Support the finance team in resolving payment disputes and manage contracts and agreements.
- Provide first-level technical support and review customer drawings, contributing to customer satisfaction.
- Monitor and maintain service quality to meet company standards.
- Constantly seek and implement improvements in daily processes while maintaining strong, enduring client relationships.
You have:
- 3-5 years of experience in an industrial customer service or customer support is a must.
- Highly motivated and capable individual, thriving in a fast-paced, dynamic environment.
- Possesses exceptional communication skills and the ability to collaborate effectively within a team.
- Well-spoken with a readiness to handle inbound calls and e-mails, ensuring customer satisfaction.
- A problem-solver with a positive influence, committed to achieving excellence.
- Proficient in using computers and MS Office applications, essential for efficient daily operations. Previous experience in Sales Force, M3 or other similar CRM/ERP systems is a plus.
- Recognizes the value of collaboration in achieving collective success.
- Passion for continuous improvement, digital innovation, with an eye on improving overall customer experience.
- English: Excellent proficiency (both spoken and written).
What we can provide :
- An opportunity to be part of a global diverse team, impacting the industry and driving innovation.
- Career development opportunities within a growing company dedicated to excellence and integrity.
- A supportive culture that values teamwork, optimism, and accountability, empowering our employees to make a difference.
We have globally:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
- We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO and SCHROFF.
Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
Benefits to support the lives of our employees
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
