Who we are
Sibill is the accounting and financial operating system for small and medium businesses (SMBs).
Italy is the single largest EU country by number of SMBs. Italian SMBs employ 75% of the workforce and generate two-thirds of the country's GDP. We want to unlock Italian SMBs' productivity. Outdated tools, manual processes, and fragmented data cause entrepreneurs to lose an average of 8 hours/week. Sibill gives this time back by integrating invoicing, payments, treasury, and accounting in a single, modern platform.
We’ve just closed a €12M Series A to accelerate our growth and expand our product.
We’re currently a 50-person team, and you’ll be joining us at a pivotal time—when foundations are being laid, decisions move fast, and impact is real.
What we are looking for
Sibill is hiring a Customer Success Specialist who will be responsible for ensuring that our customers get maximum value from our platform. This role is key to driving customer engagement, product adoption, and long-term retention.
This is a strategic role: the Customer Success Specialist will act as a trusted advisor for our clients, driving proactive communication, guiding customers throughout their lifecycle, and helping them achieve measurable success.
The candidate will work on:
Onboarding new clients and ensuring a smooth setup of their Sibill environment;
Monitoring customer health and proactively reaching out to prevent churn;
Acting as the voice of the customer internally, surfacing pain points and opportunities for improvement;
Educating customers about product features and updates to drive adoption;
Delivering strategic follow-ups to ensure long-term engagement;
Collaborating with Product, Support, and Sales to ensure an outstanding customer journey.
Your impact
Focus: Proactive and relationship-driven growth
Mission: Drive engagement, adoption, and value realization for each customer
Core value: Strategic thinking, client enablement, long-term satisfaction
Skills: Relationship building, business insight, product knowledge, lifecycle communication
KPIs: NPS, Retention Rate, Adoption Metrics, Upsell/Expansion
Job requirements
2-5 years of experience in a Customer Success or client-facing role;
Empathy, problem-solving attitude, and business acumen;
Excellent written and verbal communication in Italian and English;
Strong organizational skills and ability to manage multiple accounts simultaneously;
Comfortable with data and metrics to monitor customer performance and engagement;
Curious, proactive, and highly collaborative.
What we offer
(Very) competitive salary;
Flexible work policy;
Meal voucher;
Yearly welfare budget.
Interview Process
A chat with Gaia, our HR Manager
Interview with the hiring manager
Interview with a Sibill team member
Interview with the CEO of Sibill
