Job Description

Greet and assist guests in a warm, courteous, and professional manner.
Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor properties.
Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Maintain accurate and organized guest records, ensuring compliance.
Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Niyama experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

Excellent communication skills
Fluent in English and any additional language is an advantage.
Minimum 1 to 2 years of experience in front office operation; preferably in a similar quality hotel.
A friendly, outgoing behavior, able to involve and support operation.
Proactive, resourceful and able to work independently.

Contratto di lavoro: Tempo pieno, Tempo determinato

Retribuzione: €24.000,00 - €26.000,00 al mese

Benefit:

Esperienza:

Lingua:

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Front Office Supervisor

Front Office Manager