IT Specialist

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW:

The IT Administrator is responsible for ensuring the stability, performance, and security of the organization’s IT infrastructure. This includes maintaining and configuring computer systems, network hardware, and virtualization environments. The role provides technical support to end-users, ensures system uptime, and actively contributes to IT projects aimed at improving operational efficiency and service delivery.

HOW YOU WILL MAKE AN IMPACT:

• Install, configure, and maintain servers, networks, and endpoint systems (Windows and macOS).
• Perform software installations, diagnostics, and repairs for both PC and Mac environments. 
• Troubleshoot and resolve technical issues across hardware, software, and network layers.
• Network Analysis and Troubleshooting. 
• Principles and practices of ITIL standards. 
• Work cooperatively with users to provide basic direction and instruction with computer applications and systems. 
• Maintain confidential data and information. 
• Analyze problems; identify alternative solutions, project consequences of proposed actions. 
• Communicate clearly and concisely, both orally and in writing. 
• Analyze situations carefully and adopt effective courses of action. 
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. 
• Manage IT assets and maintain accurate inventory records.
• Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work. 
• Collaborate effectively with users in both warehouse production, retail stores and corporate office environments. 
• Handle escalated support requests from Level 1 analysts.

WHAT YOU BRING TO THE TEAM:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT support or system administration.
• Demonstrates fluency in spoken and written English.
• Excellent verbal and written communication skills  
• Experience with handheld scanners, label printers, and other ruggedized equipment is a plus.  
• Experience ServiceNow (SNOW) to track, manage, and resolve technical issues and service requests.
• Experience Jira to plan, track, and manage tasks and projects.
• Proficiency in Intune, SharePoint, and Microsoft 365 products
• Experience with network troubleshooting and hardware maintenance.
• Experience in troubleshooting OSI model issues  
• Experience using PowerShell
• Strong knowledge of Macintosh OS, Windows OS and MS Office products  
• Strong troubleshooting skills  
• Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management.  
• Ability to handle multiple competing priorities.  
• Ability to work with minimal supervision.  
• Ability to use discretion and confidentiality with access to sensitive data.
• Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.  
• Experience troubleshooting and resolving WAN/LAN print related issues.  
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, routing and switching, network segmentation.
• Experience with VMware vSphere/ESXi, Microsoft Hyper-V.
• A strong dedication to quality customer service.  
• Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved, and ability to respond to last-minute requests.   
• Responsible for all aspects of end-user PC provisioning, including setup of hardware, software, and peripherals.  
• Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems.  
• Create and maintain technical documentation including procedures, configurations, and knowledge base articles. 
• Provides assistance installing switches, routers, and other network devices.
• C-Lever or Executive staff is a plus. 
• Ability to travel to any of the Fanatics offices as and when required.
• Ability to provide on-call and weekend support, as required by business needs.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHAT’S IN IT FOR YOU:

Contract Type: Permanent 

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes. 

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.