Who are we?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are now looking for a new Support Customer Communication Management to join our dynamic team in Bologna, Italy!
Please be aware that this is a temporary position.
What kind of work will you be doing?
- Formal communication to customers will be made by formal letters sent via Legal Mail.
- The communication will be made in 2 phases:
- Preliminary Communication Starting from June 2025;
-Final Communication Starting from September 2025.
- The communication will be differentiated to selected group of customers:
- Undifferentiated customers from main customer database;
-Private customer with open backlog;
-Public customers with open backlog;
-Public customers with open bid.
- Selective and specific communication will be sent to differentiated group of customers in the different phases.
- The main task assigned to the person will be:
-Coordinate with different Vertiv Italy offices to receive, verify and own the different lists of customers through the various phases of the process.
-Complete the different customer database with missing information (mainly legal mail addresses):
-To maintain the lists of customers between the preliminary communication to the end of the process, assuring that all customers will receive the relevant communication.
-Manage the issue of letters through legal mail system. Collect and manage delivery issues and replies.
-Support in providing to customers additional information on all customer request for clarification, acting as pivot point among the different Vertiv offices.
What will make you successful?
- School Background: High school leaving diploma
- Language skills: Complete local language fluency
- Technical / Functional skills
-Good Microsoft Office tools
-Experience in database management is a plus
- Attitudes
-Good administrative / office management skills
-Attitude to work as part of a team
-Communication skills - Experience in dealing with Customers/External People
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
OUR BEHAVIORS
• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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