About Us:
At BCIC Swiss GmbH, we specialize in delivering end-to-end technology solutions tailored to meet the evolving demands of modern businesses. Rooted in Swiss quality and a strong commitment to customer satisfaction, we serve as a trusted IT partner for clients ranging from innovative startups to global enterprises. Our core services include IT outsourcing and recruitment solutions.
Position Overview:
We are currently seeking a skilled and service-oriented Technical support to join our dynamic team. The ideal candidate will have several years of experience in user support and a passion for troubleshooting and solving technical issues across various platforms.
Key Responsibilities:
- · 2nd-line ICT & AV Support
· Act as the technical escalation point for incidents beyond first-line resolution, including analysis, troubleshooting, and closure of complex tickets.
· Provide hands-on support in person at the host Representation for desktop issues when remote resolution is not possible.
· Liaise with the Helpdesk to coordinate remote diagnostics and follow-up on escalated cases.
· Digital Workplace Management
· Install, configure and maintain end-user equipment: laptops, docking stations, monitors, keyboards, mice, webcams, headsets, and mobile devices.
· Network & Telephony
· Ensure seamless corporate network connectivity—VPN, VLAN configuration and remote-access services—mirroring DWP standards.
· Assist with fixed telephony (VOIP/PABX) and mobile telephony services, including Teams integration where applicable.
· Troubleshoot connectivity issues both on-site and remotely, coordinating with central network teams.
· Audiovisual & Videoconference Support
· Provide end-to-end videoconference support (Teams, Zoom, Skype for Business, WebEx): call setup, user training, live troubleshooting and post-event follow-up.
· Perform regular preventive maintenance and testing of all AV and videoconference equipment.
· Ticket Escalation & Quality Control
· Enforce ticket-quality procedures by reviewing Service Now records, logging discrepancies, and correcting errors made by ICT-1 agents.
· Mentor and coach local ICT-1 team members on best practices, troubleshooting methods and use of ticketing tools.
· Generate periodic reports on incident trends, resolution times and areas for improvement.
· Improve the quality of Knowledge articles (Report to the Knowledge team)
Must have Requirements:
- Valid Italian work permit
- Italian language proficiency (minimum C2 level).
Apply Now and become part of a team that values quality, reliability, and continuous improvement.
We look forward to receiving your application!
Job Type: Contract
Contract length: 6 months
Pay: €130.00 per day