Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.
Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.
Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.
General Description of the Role
The Customer Service Intern will support the order process from receipt to shipment to the final customer. The candidate will proactively identify customer needs and turn problems into positive customer experiences by leveraging internal functions and support the Customer Service Team Leader in developing and improving customer service processes.
Key Responsibilities and Activities
As Customer Service Intern you will support the Manager in the following activities:
- acting as the point of contact for a selected portfolio of customers and logistics service providers
- entering and modifying customer orders and sample orders in sap
- handling complaints and returns, including managing requests
- monitoring deliveries and checking invoices
- verifying product availability and stock levels
- interaction with internal and external customers, both by phone and electronically according to communication procedures.
- participating in continuous improvement of processes and structures with a focus on customer needs
- achieving the team's qualitative and quantitative objectives (e.g., otif)
- reporting activities
Experience and Skills:
- Interest in customer service and logistics.
- Good knowledge of MS Office, proficiency in Excel.
- Familiarity with SAP
- Fluent in Italian, good knowledge of English.
Personal Traits:
- Customer service orientation
- Problem-solving attitude
- Excellent verbal and written communication skills
- Listening skills
- Attention to detail and precision
- Initiative and proactivity
- Passion and integrity
- Excellent interpersonal skills
Our commitment to Diversity & Inclusion:
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Note to applicants:
Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.
Notice to third party agencies:
Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.
