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Position Snapshot
- Nestlé Health Science in Italy, Milan HQ (Assago)
- Maternity cover contract (9/12 months)
- Nestlé welcomes people with disabilities
- 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Fluent in both Italian and English
Position Summary
The Customer Solution Analyst (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer complaints within the Customer Service Department.
This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products.
This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products.
A Day in the Life of a Customer Solution Analyst
Order Management:
- Demand capture (Manual creation, Edi process, Cloud platform)
- Order modification (Pricing, quantity, request delivery date...)
- Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order
- Take corrective actions to resolve issues impacting order flow
Claims and Deductions Management:
- Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries
- Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)
- Generate and manage reports on orders, claims, and deductions
Collect customer requests and direct them to the appropriate department
What will make you successful?
To be successful in this role, you should bring the following skills and experience:
- 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Strong multitasking skills and a proactive, problem-solving mindset
- Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
- Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
- High level of initiative, proactivity, and adaptability
Who we are, What we Believe in
We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.
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