At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We’re looking for a Senior Enterprise Account Manager to join our new Enterprise team in Milan. The Account Management/Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after-sales customer journey, making sure they are satisfied and use our product to its real value.
About the Role
As part of our Account Management/Customer Success team, you will contribute to Trustpilot’s aim of building trust and transparency between consumers and businesses worldwide. This role goes beyond maintaining customer relationships—it’s about strategic expansion, ensuring clients get the most out of Trustpilot while contributing to commercial success.
This position is based in our Milan office, and we are looking for someone onsite, who will have the opportunity to work alongside colleagues in our hybrid working set-up.
What You’ll Be Doing
- Manage and develop relationships with our Enterprise customers in Italy, ensuring they derive maximum value from Trustpilot’s products.
- Drive revenue growth by identifying upsell and cross-sell opportunities and expanding Trustpilot’s footprint within key accounts.
- Act as a trusted advisor, understanding customer business objectives and aligning Trustpilot solutions to their needs.
- Provide best-practice insights that maximize ROI and business impact.
- Negotiate and manage contract renewals, ensuring high retention rates and minimizing churn.
- Identify new revenue streams by mapping accounts and uncovering growth potential.
- Collaborate with internal teams (Sales, Product, Engineering, Support) to advocate for customer needs and enhance their experience.
- Lead engaging business reviews and presentations, enhancing Trustpilot’s position as a value-driven partner.
- Onboard new clients, ensuring a seamless transition and full utilization of their paid subscriptions.
Who You Are
- Fluent in Italian and English.
- 5+ years of experience in sales, account management, or new business development, with a focus on an Enterprise SaaS and tech-driven environment.
- Consistently fulfilling sales targets and enhancing commercial growth.
- Experience with subscription-based, renewal license models.
- Skilled in stakeholder management, negotiation, and consultative selling.
- Adept at identifying and exploring revenue opportunities.
- Skilled in delivering presentations and business reviews to C-level stakeholders.
- Comfortable working in an international, progressive, and evolving environment.
What's in it for you?
- On-going career development, training and one-to-one coaching via our in-house enablement team
- Hybrid working model 2/3 days on site and the rest working from home
- A lucrative commission structure, annual company bonus, Restricted Stock Units and benefits
- 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning
We are:
- Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
- Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
- Ideas people. We like our employees to be creative and always advocate for new ways of working
Due to a multinational interview panel, we please ask that you submit your application in English.
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
