Technical Services Specialist - Italy

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We’re fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too –
working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, we nurture a truly diverse and inclusive environment.

Castrol is one of brands in bp’s portfolio. Our lubricants for automobiles and motorbikes are trusted for their high performance and quality by manufacturers, drivers and riders. Castrol also makes lubricants for many other applications on land, sea and in the air.

We acquired Castrol in 2002 and have maintained the brand’s commitment to specialization, innovation and collaboration. Today, Castrol products are sold in more than 150 countries and Castrol is the preferred lubricants partner for Renault, Volvo, Komatsu and many other businesses.

Castrol is helping to drive sustainability: our new strategy sets out aims for 2030 to save waste, reduce carbon and improve lives.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a Technical Services Specialist - Italy

The role is assigned to Castrol organization, part of Customers & Products entity.

The Technical Services Specialist is responsible for providing technical advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Provision of technical training to internal staff, technical service vendors and customers where required, in order to improve overall customer satisfaction. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market.

In this role You will:

Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.
Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as required
Stay on top of the latest technical developments so as to be able to competently provide sound technical support
Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors
Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction.

What You will need to be successful:

Relevant technical certification/degree required
Possess sound technical understanding of Lubricants and product applications.
Proficiency in Italian and English both in verbal and written is a must
Engineering/technical background required
Expert in the science of lubrication with a wide and deep knowledge of Castrol product ranges and offers.
Able to show good understanding of industry trends and basic knowledge of key customer operations
Offer & Product Knowledge
Customer Relationship Management
Customer training
Customer value proposition & engagement

At bp, we provide the following environment & benefits to you:

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract
Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support
Additional days off
Equity matching program
And many other benefits

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.